When accepting or bidding on loads through the mobile app, please be aware that these are real shipments and that by accepting a load, you are agreeing to take the shipment. As soon as your press accept and confirm, we'll send you a rate confirmation. Falling off a load will impact your performance score.
If you accidentally accepted a load through our app, please let us know as soon as possible. You can cancel the load through the app by following these steps:
1. Go to the menu and tap "Jobs & Tenders".
2. Under "My Jobs" tap on the load you accidentally accepted.
3. Tap on the menu on the top right.
4. Tap on "Cancel Job".
If you want to talk to our team, you can reach our live operations team at: 425-214-1769 ext. 1