Carrier Resource Center

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What information can my drivers see?

 

Convoy allows for 4 different types of users in our system:

 

Drivers

  • All new users added through the Convoy app will be added as Drivers. These users can see only the vital information for the loads they’re assigned to.
  • Drivers cannot see any rates or place bids on any shipments.
  • These users are expected to have location services on for the duration of the shipments they’re assigned to.

 

Dispatch Office

  • Dispatch Office users can place bids and accept loads from the Convoy app, and receive rate confirmations for every shipment a carrier is assigned to.
  • These users are not expected to be driving, but can reassign shipments to other drivers in their organization.

 

Dispatch Drivers

  • Dispatch Drivers can do everything that a Dispatch Office user can, in addition to driving on shipments.
  • These users also have access to all other shipments that a carrier is assigned to.
  • Dispatch Drivers are expected to have location services on for the duration of the shipments they’re assigned to.

 

Owner Operators

  • Owner Ops are able to view / accept offers, receive rate confirmations, and drive for the loads they’re assigned to.
  • Owner Ops do not have visibility into any shipments that they are not assigned to, and are not expected to assign drivers to shipments.
  • These users are expected to have location services on for the duration of the shipments they’re assigned to.

 

All users are able to upload documents to shipments, report issues, and request detention through the Convoy app.

 

Chart of Driver Roles

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